Privacy policy

Grapple Air Mat (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase from our website.

By using this website, you agree to the terms outlined below.

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1. Information We Collect

We may collect the following types of information:

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Personal Information

When you:

• Place an order

• Fill out a contact form

• Subscribe to emails

• Make an enquiry

We may collect:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely via third-party providers)

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Technical Information

When you browse our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the site

This helps us improve user experience and website performance.

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2. How We Use Your Information

We use your information to:

• Process and fulfil orders

• Respond to enquiries and customer service requests

• Send order confirmations and updates

• Improve our products and website

• Send marketing communications (only if you opt in)

• Comply with legal obligations

We do not sell, rent or trade your personal information to third parties.

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3. Payments & Security

All payments are processed securely through trusted third-party payment providers. We do not store full credit card details on our servers.

We implement reasonable security measures to protect your personal data. However, no online transmission can be guaranteed to be 100% secure.

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4. Cookies

Our website may use cookies to:

• Improve functionality

• Analyse traffic

• Enhance user experience

You can disable cookies through your browser settings, although this may affect site functionality.

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5. Third-Party Services

We may use third-party tools for:

• Payment processing

• Email marketing

• Website analytics

• Shipping and order fulfilment

These providers only receive the information necessary to perform their services and are required to protect your data.

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6. Data Retention

We retain personal information only as long as necessary to:

• Complete transactions

• Comply with legal requirements

• Resolve disputes

• Maintain business records

You may request deletion of your data at any time (see Section 8).

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7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent for marketing

• Lodge a complaint with a data protection authority

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8. Requesting Access or Deletion

If you would like to access, update or delete your personal information, please contact us at:

Email: info@grappleairmat.com
Business Name: Grapple Air Mat

We will respond within a reasonable timeframe.

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9. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

We encourage you to review this page periodically.

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11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Grapple Air Mat
Email: info@grappleairmat.com